How to Recognize Fraud
FedEx does not request, via unsolicited call, mail, text or email, payment or personal information in return for goods in transit or in FedEx custody. If you receive any of these or similar communications, do not reply or cooperate with the sender.
FedEx is not associated, affiliated with or authorized to act on behalf of any national/local law enforcement authorities.
If any individual, on the pretext of being a FedEx customer care team member is directing/ connecting you with any of national/local law enforcement authorities in respect of any shipment containing illegal items in your name, do not share any personal information. If your interaction with such requests resulted in financial loss, you should contact your bank immediately. Consider contacting the local law enforcement authorities within the vicinity.
Common Warning Signs of Mail, Text or Online Scams
- Unexpected requests for money in return for delivery of a package, often with a sense of urgency.
- Requests for personal and/or financial information.
- Links to misspelled or slightly altered website addresses (fedx.com, fed-ex.com, etc.)
- Spelling and grammatical errors or excessive use of capitalization and exclamation points.
- Claims that you have won a large sum of money in a lottery or settlement.
- Certificate errors or lack of Secure Sockets Layer (SSL) for sensitive activities.
FedEx uses the below channels to reach customers
FedEx uses the below channels to reach customers relating to Know your customer (KYC), paperwork related to inbound shipment and Reimbursement on Delivery(ROD).
Know your customer (KYC)
FedEx will call from the below Truecaller verified numbers to request KYC documents for your import shipments:
i. 0120-6864800
ii. 0120-6618200
iii. 0120-6864900
iv. 0120-4402400
Genuine registered businesses on Truecaller appear with a tick and FedEx is registered as a verified business on Truecaller. You will receive an email from kycfedex@cogenteservices.in and/or a SMS from ‘VM-FEDEXN’ listing the KYC documents required and instructions on how to submit the KYC documents via our secure website.
FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
In case your mobile number is not registered on WhatsApp or WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘VM-FEDEXN’
Calling for Paperwork requirement on your inbound shipment:
| FedEx Gateway | Telephone number | Email address |
|---|---|---|
| New Delhi | Land line numbers: Beginning with (11) 47700XXX | Email id: i. iplv-deltrace@fedex.com ii. iphv-deltrace@fedex.com |
| Mumbai | • Land line numbers: (22) 6172 6800 (22) 4210 1233 • Toll Free: 1800 208 1110 | Email id: i. advrbehv-bom@fedex.com ii. trace-lvbom@fedex.com |
| Bengaluru | Land line number: (80) 45374300 | Email id: i. blrlvtrace@fedex.com ii. blrpcc@fedex.com |
In addition to the above, you may receive emails from FedEx representatives. Prior to responding, ensure that the emails are always from the domain fedex.com
Reimbursement on Delivery (ROD) duties & taxes payment on your import shipment
FedEx will send you an email from donotreply@fedex.com containing your ROD invoice copy against the FedEx Air Waybill. To make the ROD payment, you will receive a unique payment link from FedEx@message.fedex.com.
Genuine registered businesses on WhatsApp business appear with a tick and FedEx is a verified WhatsApp business account. FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
In case your mobile number is not registered on WhatsApp and WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘FDXIND’ which will contain a link to pay the Duties & Taxes on your shipments.
IMPORTANT:
- Make payments only when you are expecting a shipment and post validating the FedEx channels of communication . When in doubt, do not click any unknown links/answer unknown telephone numbers/emails claiming to be FedEx. Write to india@fedex.com before making any payment.
- Visit the tracking page on fedex.com to check the status of your shipment / Airway Bill details
- The above list of channels is not exhaustive and may be updated periodically without notice. In case of queries, please write to india@fedex.com
Related Articles
Credit Card Fraud
Credit card fraud is a form of identity theft. It is committed when someone uses your card over the internet without your permission. Even though the law protects you against such activities, here are some common warning signs of credit card fraud ...Phishing
Phishing is an email fraud method where the perpetrator sends you a legitimate-looking email in an attempt to gather your personal and financial information. Typically, the messages appear to come from well-known and trustworthy web sites.