SLRTransports Refund Policy for Delayed or Missed Trips
Introduction
At SLRTransports, we strive to provide reliable and timely bus services. However, we understand that unexpected delays can disrupt travel plans, sometimes leading to missed commitments. In such cases, passengers may be eligible for a refund or compensation. This article outlines our refund policy, eligibility criteria, and the process for requesting a refund.
1. Refund Eligibility
Passengers may be eligible for a full or partial refund under the following circumstances:
✅ Bus Delay of More Than 3 Hours
- If the bus is delayed for more than 3 hours from the scheduled departure time, passengers can request a refund if they choose not to travel.
✅ Trip Cancellation by SLRTransports
- If a scheduled trip is canceled by us due to operational issues, passengers are entitled to a full refund.
✅ Missed Connection Due to Delay
- If a bus delay causes a passenger to miss an important event (e.g., flight, train, or conference), refund requests will be considered on a case-by-case basis.
🚫 Non-Refundable Cases:
- Delays caused by extreme weather, natural disasters, or unavoidable road conditions.
- Passengers who choose to continue their journey despite the delay.
- Last-minute cancellation requests not related to a delay or service failure.
2. How to Request a Refund
Passengers can initiate a refund request through the following steps:
🔹 Step 1: Contact Customer Support
- Call our helpline at [Customer Support Number] or email [Support Email].
- Provide booking details (PNR number, date of travel, and boarding point).
🔹 Step 2: Submit Proof (If Required)
- If claiming a refund due to a missed event, provide relevant proof (conference registration, flight/train ticket, etc.).
🔹 Step 3: Refund Processing
- Refund requests will be reviewed within 7 working days.
- If approved, the refund will be processed via the original payment method within 10 business days.
3. Compensation Options
If a full refund is not applicable, we may offer:
✅ Travel vouchers for future bookings.
✅ Discount codes for the next trip.
✅ Travel vouchers for future bookings.
✅ Discount codes for the next trip.
4. Conclusion
We understand that delays can be frustrating, and we are committed to providing fair resolutions. If you have any concerns regarding a delay or refund request, please reach out to our customer service team.
📞 Contact Us: [Customer Support Number]
📧 Email: [Support Email]
🌐 Website: [Company Website]
📧 Email: [Support Email]
🌐 Website: [Company Website]
We appreciate your patience and look forward to serving you better in the future! 🚍
Prezados clientes, amanhã dia 03/05/24 a empresa irá funcionar somente até as 16h!!!
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