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CACWT Learner
CACWT Frequently Asked Questions (FAQ)
How to Log On
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Accessing the CACWT (cacwt.dss.ca.gov) Website
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Your Credentials:
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Username: your county issued email address
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If you are employed by LA County (LADCFS), your username is your employee ID (ex: e1233456)
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If you are not a county employee and do not remember which email address you used, please use the Need Assistance? Button on the login screen
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Password: If this is your first time logging in, click the reset password link
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You will get an email from CACWT@geniussis.com with a temporary password
How to Submit a CACWT Support Ticket
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Navigate to the CACWT Help Center (tawk.to/cacwtsupport)
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Click Message Me
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A form will appear, give as much detail as possible here (including the support area, the course name and your county)
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Live chat agents are not always available, if you do not receive a reply back, you can leave the page
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Your chat is saved and will be followed up with via email as soon as a Support Agent is available.
CACWT Dashboard Overview
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Active Courses Section
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This section shows all trainings that have not been Completed. They either have not been Attended yet or there are Evaluations Pending.
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The green box will indicate the status
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The Blue Evaluations Box next to every class will show any Required Evaluations that will need to be completed.
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If you click on the box, you will see if the evaluations are available for you to complete. If they are not, they will be available once you attend the class.
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Clicking on the Course Name will take you to the Course Content Page in CACWT, where you can access Course Materials.
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Complete Courses Section
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This section shows all trainings that you have Completed (attended and completed all required evaluations).
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Clicking on the name of the course will give you the option to Print your CACWT Completion Certificate
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Pending Courses Section
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This section shows all trainings that you are enrolled in but have not yet completed the Prerequisites.
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If a Training has required prerequisites, they must be completed prior to the pending training date for you to end up on the roster.
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Completion means Attended/ or Finished eLearning and Completed any required evaluations
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Once you complete all required prerequisites, the course will move from this section to the Active Courses Section.
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Learning Paths Section
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This section shows any Learning Paths you are on. Learning Paths are used for those registered in a series.
Evaluations
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Evaluations are required to be completed for every training in CACWT in order to receive credit
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At a minimum, trainings that occur for Southern Counties will have two evaluations
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The CWDS Feedback Assessment (link found on the Course Content Page)
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The Statewide Satisfaction Survey or the General Course Acknowledgement (link found on CACWT Dashboard)
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If neither of these surveys show, please reach out to the CACWT Help Center
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Evaluation not showing as completed
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This may take some time for Qualtrics to communicate with CACWT that the evaluation was completed
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Submit a ticket to the CACWT Help Center if you are still not receiving a completed status within 24 hours of completing your evaluation
Cannot Locate Class in CACWT
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If a training is not appearing in your Active Courses section and you are meant to be attending the training, please reach out to your County Staff Development Team.
Make Ups
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Make ups are scheduled and managed by the county admins/ staff development. Please reach out to your county’s staff development to coordinate any makeups.
No Credits / Course Not on CACWT Transcript
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Ensure that your course is showing under the Completed Courses area on your CACWT dashboard.
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If the course is still under Active Courses, then you may need to complete the required Statewide Evaluations
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Submit a ticket to the CACWT Help Center if you have completed all required evaluations and are still having issues with your CACWT Transcript.
Continuing Education Credits
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If the training you attended was eligible for continuing education credits, you can access your certificate via the Academy’s LMS.
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For any assistance, please submit a ticket to the Academy Help Center (apexsupport.sdsuacademy.org)
CACWT Course Content Page
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The Course Content Page in CACWT will have the Zoom Link, Materials, CWDS Evaluation Link, and Attendance Check Ins
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Some items are made available at certain times during the day. If something is not appearing and it should be, refresh your web browser
Accessing Zoom Link For Virtual Trainings
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Zoom links for Virtual trainings are available via CACWT once enrolled
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Log in to CACWT (cacwt.dss.ca.gov)
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Locate the Active Course Section on your Dashboard
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Find your training for the day in the section
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Click on the title of the training
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You will be directed to the Course Content page in CACWT
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The Zoom Link will be listed at the top of the page
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If you are not enrolled into a class on CACWT, you will not be able to access the Zoom link
Completing Attendance
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Log in to CACWT (cacwt.dss.ca.gov)
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Locate the Active Course Section on your Dashboard
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Find your training for the day in the section
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Click on the title of the training
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You will be directed to the Course Content page in CACWT
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On the Course Content Page, locate the section titled “Training Materials and Activities”
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Click on the heading and the section should expand
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Attendance Check-Ins will be made visible and hidden depending on the time of day
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If Attendance is open and you do not see it, refresh the page
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Click on the Attendance Check In
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A panel will pop up on the right side of your screen, at the bottom click the Black Button that says Start Attempt.
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Answer the Attendance Check In Question
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Click Submit in the bottom right corner and again on the Submission Confirmation pop up
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Once you get the “Your submission was successful!” pop up, you have submitted your attendance properly
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There is no need to Download the submission confirmation. You can close this page.
Accessing Materials During a Training
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Log in to CACWT (cacwt.dss.ca.gov)
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Locate the Active Course Section on your Dashboard
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Find your training for the day in the section
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Click on the title of the training
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You will be directed to the Course Content page in CACWT
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On the Course Content Page, locate the section titled “Training Materials and Activities”
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Click on the heading and the section should expand
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There will be a folder for materials, either with a link or with the files in CACWT
Accessing Materials Outside of a Training
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Log in to CACWT (cacwt.dss.ca.gov)
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On the CACWT Dashboard, locate the left panel and Click on Institution Page
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There will be a section titled Welcome Trainees
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Under that section click on the Curriculum Content Library
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The Curriculum Content Library houses all state-standardized material
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If you are looking for materials from a non-state-standardized training, please submit a ticket to the Academy Help Center (apexsupport.sdsuacademy.org)
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